Terms of Sales


These General Conditions of Sale (GTC) govern all contracts awarded from the website www.promotalphysio.com and concluded between the company PROMOTAL PHYSIO (the Seller) and professional buyers (Customers or Customer).

They specify in particular the conditions of order, payment, delivery and management of any returns of the products ordered by the Customers (the Products or the Product).

The Seller's contact information is as follows:

  • 22 Rue de Saint Denis
  • 53500 Ernée (FRANCE)
  • Contact email: contact@promotalphysio.com
  • Contact Phone: +33 (0) 1 46 17 06 23

Any order placed on the website www.promotalphysio.com necessarily implies the unconditional acceptance by the Customer of the Terms and Conditions of Use and General Conditions of Use, to the exclusion of any other version or any other contradictory document.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions.

PROMOTAL PHYSIO reserves the right to modify the GTC at any time and the changes come into effect when they are posted on the site. Only the GTC published on the day of the order are applicable.

The General Conditions of Sale are brought to the attention of the Customer at the time of confirmation of the order by the Customer.

They are available on the website www.promotalphysio.com.


The Products likely to be the subject of an Internet order are those visible on the website www.promotalphysio.com, to the exclusion of all others. The list of Products is subject to change. This is medical equipment.

The Products comply with the legislation and standards applicable in France.

The main features of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site. The Customer is required to read it before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer. The photographs and graphics presented on the site are not contractual and can not engage the responsibility of the Seller. The Customer is obliged to refer to the description of each Product in order to know its properties and essential features.

Product offers are subject to availability. The indications on the availability of the Products are provided at the time of placing the order.


Orders are placed exclusively via the Internet. The registration of the order validates the order and is acceptance of the order by the Customer, and these Terms.

Any order placed on the website www.promotalphysio.com constitutes the formation of a contract concluded at a distance between the Seller and the Customer.

All orders placed on the Internet are payable with the order.

Registration on the site is essential to validate the order. The Customer undertakes to provide the information necessary to open his account. He is solely responsible for the use that may be made of his account and must ensure the confidentiality of his username and password.

In case of incomplete order or incorrect information, PROMOTAL PHYSIO reserves the right to cancel or refuse the order. The Customer can not claim any compensation.

The order process is as follows:

  • Product Choice
  • Configuration (according to product)
  • Validation
  • Choice of delivery method
  • Account identification or creation for a first order
  • Application of any taxes (see Art 4 of these Terms and Conditions)
  • Choice of payment method
  • Acceptance of the terms and conditions
  • Validation of payment


PROMOTAL PHYSIO will endeavor to maintain the tariffs until 31.12.2018.

The prices appearing on the site are:

  • In € uros
  • HT (excluding taxes)
  • Delivery and installation included
  • Any taxes (T.V.A., Ecoparticipation ...) will be applied at the rate in effect at the time of placing the order, to the
  • identification of the Customer, depending on the billing address indicated

PROMOTAL PHYSIO reserves the right to revise its prices at any time, outside the validity period, in the event of a significant change in the costs of labor, raw materials, etc.

The applicable price is that of the day of the validation of the order by the Customer.

The payment requested from the Client corresponds to the total amount of the purchase.

The Customer may pay:

  • By credit card: Visa, MasterCard, other blue cards (Ecard bleu)
  • By bank check
  • Wire Transfer
  • In the case of payment by credit card, the Customer provides the number of his card, its validity and the cryptogram. The transmission of information is secured through MERCANET, an online transaction solution of the BNP group. The data is not stored.

In the case of payment by check, the check must be issued by a banking institution domiciled in France or Monaco.

The cashing of the check is made upon receipt.

In all cases, payment will be deemed effective upon receipt of funds corresponding to the amount of the order on the account of PROMOTAL PHYSIO (provide 15 days for payment by check).

Each delivery will result in the issuance of an invoice sent electronically to the email address provided by the Customer.


Deliveries are made to the address indicated during the order. In case of incomplete or incorrect address involving a postponement of delivery, PROMOTAL PHYSIO can not be held responsible and no compensation can be claimed.

The installation contractor mandated by PROMOTAL PHYSIO will contact the customer to determine the accessibility conditions of the delivery address and fix a delivery day. The Customer must first have determined the accessibility to its premises: floor, elevator, doorway, pedestrian street ... This information will be requested from the Customer when making an appointment. PROMOTAL PHYSIO reserves the right to cancel the installation service or issue an estimate of the additional service in case of proven inaccessibility to the Customer's premises (eg: need to rent a crane / blockade / impossibility to deliver in the premises without risk of damage to the equipment or the environment ....).

Delivery times begin to run from the date of actual receipt of the price by PROMOTAL PHYSIO, regardless of the method of payment used. They are given as an indication during the validation of the order. Failure to respect delivery times will not give rise to any compensation, nor justify the cancellation of the order.

In the event of non-conformity of the goods, loss, damages, damages ..., it is the Customer's responsibility to put on the delivery note specific reservations, in the presence of the driver, and to confirm them, by extrajudicial act or through a RAR letter to the carrier and PROMOTAL PHYSIO within 3 days of delivery.

After this period and failing to comply with these formalities, the Products will be deemed compliant and free from defects and no claim may be validly accepted by the Seller.

In no case can disputes with carriers justify the non-payment of invoices.


Our products are guaranteed for 2 years (excluding upholstery-warranty 1an- and labor) from the issue of the invoice Promotal Physio. The following are excluded from the guarantee:

  • Wear parts and consumables
  • Travel and labor costs
  • Failures resulting from misuse, gross negligence or transportation of the device
  • Hardware whose original characteristics have been modified by the user
  • Control boxes, hydraulic and electric cylinders if opened by the user (broken seals)
  • Damage, failures, failures or defects due to external causes (lightning, electrical surges, floods, natural disasters, shocks, etc ...) or the presence of foreign objects
  • Damage due to improper connection or feeding, damage due to corrosion or gradual deterioration of the product
  • Indirect damage related to loss of enjoyment as well as penalties due to poor performance
  • Aesthetic damage to external parts of equipment that does not interfere with proper functioning such as scratches, chips, scratches
  • Devices whose serial number has been rendered unreadable, altered or removed
  • The responsibility of the Seller can not be engaged in case of misuse, negligence or lack of maintenance on the part of the Customer, as in case of normal wear of the Product, accident or force majeure


After-sales service is provided by personnel approved by PROMOTAL PHYSIO before and after the warranty period. The terms attached to the operations and the different costs incurred by them will be communicated to you before any operation.

For more information, please consult the "Technical Support and FAQ" section, the user manual of your article or directly our service team via the contact form, on the website www.promotalphysio.com.


French law is the only applicable law. Any dispute that may arise during the interpretation or execution of these conditions will be the exclusive jurisdiction of the Commercial Court of LAVAL, even in cases of summary or multiple defendants.


As part of the operation and operation of its website www.promotalphysio.com, PROMOTAL PHYSIO may collect certain personal information. The information collected is subject to computer processing for the registration and processing of orders, and the preparation of invoices. The recipients of the data are the customer service and the accounting department.

This site and the processing of data are the subject of a declaration to the Commission Nationale Informatique et Libertés under the number 1752169v0.

In accordance with Law 78-17 "Informatique et Libertés" of January 6, 1978 amended in 2004, the Customer has, at any time, a right of permanent access, and of modification, rectification and opposition to the all of his personal data by writing, by mail and justifying his identity, PROMOTAL PHYSIO, 22 rue de Saint-Denis-de-Gastines, 53500 ERNEE (FRANCE).


The goods remain the property of the Seller until the complete payment of the goods.

Regardless of the date of transfer of ownership of the Products, the transfer of risk of loss and deterioration takes place as soon as the goods leave the Seller's warehouses.


The fact for a natural person (or legal entity) to order on the website www.promotalphysio.com implies full acceptance and acceptance of these Terms and Conditions of Sale, which is expressly acknowledged by the Customer, who waives, in particular, to avail himself of any contradictory document, which would be unenforceable against the Seller.


The stability and functionality of the massage and therapy tables are fundamental to efficient, comfortable and safe work. With its rubber feet and load capacity up to 230kg (optional), the S Massage Table will remain stable despite the strong pressure exerted by the therapist. Thanks to its two planes and a short headrest, it allows a simple and comfortable positioning of your patient. For more comfort, we invite you to choose a tripartite headrest to relax the shoulders and back in ventral position. Like all our tables, the height is adjustable by hydraulic or electric control (by circular control, accessible via the peripheral frame). By activating its retractable wheels, it will be easily moved.


The exclusive S Massage Table is a fully equipped 2-level table. It is equipped with a tripartite headrest allowing the patient to relax his shoulders and back in ventral position. The diagnosis and the treatment of certain pathologies are thus facilitated. Its retractable armrests allow the therapist to have better access to the patient's arms and its thick, stitched upholstery ensures real comfort over the entire surface of the table.


The Therapy Table S, consisting of three planes, has an adjustable headrest and a leg rest that allows the sitting position. It is equipped in series with an elongated facial cavity. As an option, you can choose between an oval or elongated facial cavity with or without a cap. For easier maintenance and cleaning, the chassis is covered with a plastic cover covered with a non-abrasive coating.


The S Plus Therapy Table provides access to many positions: sitting, semi-sitting and kyphosis position for more effective work on certain pathologies. These positions are possible thanks to the manual adjustment of the 3 parts of the table: headrest, backrest and legrest. The thicker and seamless coating ensures optimal comfort for patients and allows for a thorough and easy cleaning.


The S3 Therapy Table consists of three shots, with a large file. The electric adjustment of the height, the backrest, the seat and the recording of 2 positions will allow you to gain ergonomics and efficiency. You will also move from lying to sitting without having to lift your patient. This table is designed for more demanding therapies thanks to adapted positions such as kyphosis for the back or leg manipulations facilitated by the option of separation of the leg rest in 2 parts.


The S4 Therapy Table is composed of four planes. Physiotherapy is a matter of precision. The S4 table is the one that will allow you the most possibilities in terms of positioning your patient for an effective and precise treatment. The electric adjustment of the height, the backrest, the seat and the recording of 2 positions will allow you to quickly and accurately reach the positions that you have configured for more ergonomics and efficiency. You will also move from lying to sitting without having to lift your patient. This table is designed for more demanding therapies thanks to adapted positions such as kyphosis for the back or leg manipulations facilitated by the option of separation of the leg rest in 2 parts.